At Hilltop Hotel (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking, enquire about functions, stay with us, contact our team, participate in promotions or otherwise interact with us.

Hilltop Hotel is a hospitality venue providing dining, entertainment, functions, accommodation
and customer services.

Our Commitment

We are committed to complying with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)

We take reasonable steps to ensure your personal information is collected, stored and managed securely.

What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Phone number
• Email address
• Residential or postal address (where required)
• Booking details
• Function enquiry information
• Accommodation enquiry details
• Feedback or correspondence
• Marketing preferences
• Dietary requirements or special requests
• Any other information you provide to us

Booking, Function and Accommodation Information

When you make a reservation or enquiry, we may collect information including:

• Preferred booking dates and times
• Number of guests
• Function requirements
• Accommodation requirements
• Special requests
• Dietary requirements
• Accessibility requirements

This information helps us provide a personalised customer experience.

Website Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Pages visited
• Website activity
• Cookies and analytics data

This information helps us improve website performance and understand how customers interact with our website.

How We Collect Information

We may collect personal information when you:

• Make a table booking
• Submit a function enquiry
• Enquire about accommodation
• Contact us through our website
• Contact us by phone, email or social media
• Enter competitions or promotions
• Subscribe to marketing communications
• Visit our website
• Hilltop Hotel provides online booking and enquiry options for dining, functions and accommodation services.

Why We Collect Your Information

We collect your information to:

• Manage table bookings
• Respond to enquiries
• Organise functions and events
• Manage accommodation bookings
• Provide customer service
• Communicate booking updates
• Manage dietary and accessibility requirements
• Improve our services and customer experience
• Send promotional information where you have provided consent
• Meet legal and regulatory obligations

Marketing Communications

If you choose to provide your details for marketing purposes, we may contact you regarding:

• Upcoming events
• Entertainment
• Special offers
• Promotions
• Menu updates
• Venue announcements
• Accommodation offers

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

Cookies and Website Analytics

Our website may use cookies and analytics technologies to understand how visitors use our website.

These technologies may collect information including:

• Website visits
• Pages viewed
• Device information
• Browser information
• General website usage data

Cookies help us improve website functionality and customer experience.

You can manage cookie settings through your browser, although disabling cookies may impact some website features.

How We Protect Your Information

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Modification
• Unauthorised disclosure

Access to customer information is limited to authorised team members and trusted service providers where required.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

• Online booking platforms
• Accommodation booking providers
• Payment processors
• Website and technology providers
• Marketing service providers
• IT service providers
• Professional advisers
• Government authorities where required by law

We only share information where necessary to provide our services or meet legal obligations.

Third-Party Services

Our website may use third-party services, including:

• Booking platforms
• Payment providers
• Social media integrations
• Analytics platforms
• Email marketing platforms

These providers may collect and process information under their own privacy policies.

We encourage you to review the privacy policies of any third-party services you interact with.

Overseas Disclosure

Some third-party providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy requirements.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If your information is inaccurate, incomplete or outdated, you may request that it be corrected.

To make a request, please contact us using the details below.

Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us so we can investigate your concerns.

We will aim to respond and resolve privacy complaints promptly.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

• Website: https://www.oaic.gov.au

Third-Party Websites

Our website may contain links to external websites, including booking platforms and social media channels.

We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.

Contact Us

Hilltop Hotel
747 Ballina Road
Goonellabah NSW 2480

Phone: (02) 6625 1290

Email: [email protected]

Website: https://hilltophotel.com.au/